FAQ

Snap It Cookies was started as a delicious way to share your pup's special moments! We love taking photos. We love surprising our best friends with treats. Why not combine the two? We bake our beautifully iced cookies with high quality and wholesome human-grade ingredients and our printing process uses human-grade food coloring to achieve gorgeous prints directly on the treat! It's an interactive and fun way to share special moments with your pup!

Decorated dog treats are great, but where can you get a truly custom dog treat with the click of a button? We wanted to create a treat that showcased special moments using delicious ingredients, that's what makes us different! We use human grade food coloring to custom print your photos directly on our hand baked and iced dog treats! It's fast, easy, and your dog will love them!

Our experience has been that not only will your dog like our cookies, but that they will absolutely LOVE them! Every Snap It Cookie is freshly baked in sunny Las Vegas using high quality human-grade ingredients, hand iced with a tapioca based frosting, and customized with a special moment of your choosing! We use flavors your dog will love in a cookie that's perfect for pups big or small!

Yes, they are! The safety and quality of our treats is the most important aspect of everything we do. Our dogs are part of our families, and it's important that we understand the safety of what we offer them. All of our ingredients are approved as safe for dogs, are human-grade, and all our cookies are baked and packaged in accordance with recognized manufacturing practices and all federal, state, and local regulations.

Absolutely! Our printer process is NSF certified and the edible inks meet all FDA standards for use as food additives for humans! The ink is even Kosher and Halal certified.

We've made sure to use only human-grade ingredients that are both wholesome and delicious. You can find a complete listing of our ingredients below!

Guaranteed Analysis:
Crude Protein 7% Min
Crude Fat 4% Min
Crude Fiber 2% Max
Moisture 13% Max
Calorie Content 3200 Kcal/kg (approx. 151 calories per treat)

Cookie: Flour (Enriched Wheat Flour (Niacin, Iron, Thiamine Mononitrate, Riboflavin, Folic Acid), Malted Barley Flour), Wheat Base (Cracked Wheat, Sugar, Wheat Bran, Enriched Wheat Flour (Wheat Flour, Niacin, Reduced Iron, Thiamine Mononitrate, Riboflavin, Folic Acid), Sunflower Oil, Salt and 2% or less of each of the following: Wheat gluten, molasses powder (molasses, wheat starch), Barley Malt Extract, Enzymes (Contains Wheat), Ascorbic Acid (Vitamin C), Whole Milk, Yellow Corn Meal, Honey, Peanut Butter (dry roasted peanuts, dextrose, hydrogenated rapeseed and cottonseed oil, salt), Brown Sugar (Sugar, Invert Sugar, Cane Molasses), Whole Eggs, Vegetable Oil, Baking Soda

Icing: Tapioca Starch, Maltodextrin, Dextrose, Titanium Dioxide

Food-Grade Edible Ink: (Purified Water, Propylene Glycol, Glycerine, Blue #1, Yellow #5, Red #3, Polysorbate 80, Red #40, Sodium Hydroxide, Mono- and Di-Glycerides, Yellow #6)

Our icing is tapioca based and human-grade, made with tapioca starch and small amounts of maltodextrin, dextrose, and titanium dioxide for quality (all are considered safe for human and dog consumption).

Absolutely! Our cookies measure 3" in diameter, perfectly sized for both large and small dogs! Many guests may find that breaking the cookies into smaller pieces might be helpful for especially tiny pups (using a knife to portion is quick and easy!). For specific dietary restrictions, please review our cookie ingredients!

We specially bake our cookies to remove as much moisture as possible to help extend the shelf life and avoid the use of preservatives (the cookies themselves should last up to 6-8 months without any issues). Our printing process may experience some degrading quality if left out (especially if left in the light) as colors may fade over time. We suggest eating the cookies within a few weeks of receiving them (to assure the photo quality), though the printing should hold for several months without any issues when kept in a cool dark space!

Our Snap It Cookies mailer holds six custom cookies per box, or choose up to 24 in our party pack! In the future we plan to offer additional options, stay tuned!

We include the option to select a single photo for all six cookies or you can choose to upgrade to up to three photos for just $2 more per additional photo per order! If you select two photos, you will receive 3 of each photo. If you select three photos, you will receive 2 of each photo.

Depending on the option you choose, a standard box of six cookies will start at just $34.95! Make sure to sign up for our mailing list at the bottom of this page for offers and alerts!

Snap It Cookies are baked, packaged, and shipped right here in sunny Las Vegas in the USA!

This is one of our most popular options, it's the perfect way to celebrate a pup's special day!

When sending a gift directly to the recipient, make sure you enter their name and address as "Shipping Details" at checkout!

If you've received a confirmation email after checkout, your order has been placed! Occasionally email confirmations may find their way into spam folders or can be delayed. After checking, if you still haven't seen your confirmation, email us at snap@snapitcookies.com!

Please contact us as soon as possible! We will do our best to accommodate changes, though once your cookies have been printed changes are no longer available.

Generally within 24-48 hours of placing your order you will receive a confirmation email which will include your shipping tracking number.

You can use that tracking number at any time to find out where your order is!

Having difficulty finding your tracking number? Just send us an email at snap@snapitcookies.com!

We currently only ship throughout the USA.

For a limited time, shipping is FREE! We also offer additional options for expedited production and shipping at checkout.

All of our orders are processed within 24-48 hours or the next business day when placed on holidays or weekends. After processing and production, our free standard shipping ordinarily takes between 3-4 business days to arrive, though can take up to 7 days during holiday or over weekends. Additional expedited options are available at checkout!

We're sorry to hear that, let's find out where they are!

Have you received a shipping confirmation email? Within that shipping email you should see a clickable tracking number, click there to see where your Snap It Cookies are!

Still having trouble? Contact us with your order number and we can follow up to get everything sorted out!

We accept payment from all major credit card companies, as well as PayPal, Apple Pay, Google Pay, and Amazon Payments from all eligible countries.

Typically charges will appear anywhere from 24-72 hours within the moment you place your order. Your purchase should show as SP * SNAP IT COOKIES on your statement.

Yes!

All payments at SnapItCookies.com are made through Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information.

Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. Learn more HERE.

We're sorry to hear that, let's get that fixed!

Please contact us at snap@snapitcookies.com and include any photos of your order as you received it. Please include your order number in the email subject line!

Our 30 day NO WOOF guarantee always applies. If you're not satisfied with your order, we'll make sure we do whatever we can to make you and your pup happy!

We always want to do our best to make sure you and your pup are happy! If you're not satisfied with the quality of what you received we offer our NO WOOF guarantee, simply let us know and return the cookies to us within 30 days for a full refund of the purchase price.

We're just a message away! Contact us anytime at snap@snapitcookies.com or use our live chat option, we look forward to hearing from you!